1. Check the charge.
You can check the battery level by briefly tapping the button on top of the device.
Four lights will count up around the logo twice then blink to show battery capacity. At over 75% of capacity, all four LEDs will illuminate in a circle. If the Mark is unresponsive to tapping the button, we recommend taking the device indoors and using the power adaptor accessory to plug in and charge the device.
2. Restart the device.
Undeploy the device by twisting it off it’s mount while holding down the button on the base. Turn the device over (the opposite side of the Arable logo). On the under belly of the Mark there will be a rubber closing. Open the closing and you will see a small circular hole. That is the restart button. Use a paperclip or pen to hold button for 3 seconds.
3. Re-deploy the device.
Lights on the device will start blinking to indicate that the deployment sequence has initiated. The initiation sequence boots the system, runs two sensor tests and connects to the server. This may take several minutes. Please stay with the device.
When the sequence is finished, all four lights around the arable logo should shine solid blue.
If the any of the lights in the systems check show red or shut off and don’t respond to a quick tap of the button, disconnect the device from the mount, re-check the battery by tapping the button on the top, then use a paperclip to push the reset button on the bottom of the device.
Wait one minute then try again be reconnecting the device to it’s mount.
If you redeploy and the light to the right of the Arable ‘A’ logo is still red, Mark has failed to reach a server. You may want to try deploying in an area with better cellular service.
If any other lights are red, there is a problem with your device. Please write down which light turned red and contact Arable.
If all lights have turned blue, the deployment sequence is now complete.
4. Contact Arable
If charge, restarting and redepoloying the device fail, please contact Arable at email@example.com